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11.06.2020 – COVID-19 UPDATE

In accordance with government guidance anyone with a new persistent cough, high temperature or loss of sense of taste or smell is advised to self-isolate for 7 days.

The practice is currently operating a telephone triage system for appointments. Please do not attend the surgery unless you have already been triaged and given an appointment time to attend. If you are asked to attend the surgery to be seen you will be required to wear a face covering on entering the surgery.

A face covering can be a scarf, a mask which can be homemade or bought or a snood. This must be put on before entering the building.

By wearing a face covering when coming into the surgery you are protecting those around you.

Our clinicians will also be wearing a mask when seeing you in their clinics.

Thank you for your cooperation and support during this difficult time.

New guidance this morning states that ALL appointment requests will be triaged by a clinician.

We will also be ringing patients who already have scheduled appointments to see if they can avoid attending to minimise movement.

Please strive to self manage any minor symptoms but do not hesitate to contact us if you are unwell or have symptoms that are causing you concern

If you have a continuous cough or temperature for 7 days please follow guidance found at NHS.uk.

https://www.nhs.uk/…/coronavirus-cov…/self-isolation-advice/

PLEASE DO NOT ATTEND THE SURGERY UNLESS OTHERWISE INSTRUCTED WITH NEW PROBLEMS. THIS INCLUDES WAITING OUTSIDE THE BUILDING AT 0830

We are doing our upmost to continue providing care as best as we can and we thank you for your patience

The NHS in Sunderland, South Tyneside, and County Durham are working together to understand your thoughts of the different ways people can connect with a healthcare professional at their GP practice. As well as the traditional methods such as face-to-face appointments, GPs, nurses and hospital staff have been using other, safer ways to consult such as telephone, online or video consultations. Please follow the link below to complete the survey, Thankyou. https://involvement.sunderlandccg.nhs.uk/surveys/1

Our Practice is highly patient focused and we have a multidisciplinary approach to patients’ health care. We aim to deliver the best for our patients by combining the skills of the practice team with other health and social care workers in the community.

We provide modern health care facilities and focus on continually improving the health of our patients and residents of the community.

This website is aimed at providing you the important information about our practice, our services and our staff in addition to some other useful information and tools available for you to use. Please have a look around and send us any comments or suggestions if you like. We can use your comments and ideas to improve our online services and develop the content of this site accordingly.

“We would like to inform you that GPs in this practice do not prescribe antibiotics for infections which usually get better on their own such as cold and flu. We would recommend you visit you pharmacist for advice if you are suffering from these sorts of conditions.”

Patient Choice Scheme for Out of Area Registrations

We are not participating in the Patient Choice Scheme for Out of Area Registrations. This is for a number of reasons, the most important of which is that we have not yet been informed of what the urgent care arrangements will be for out of area patients who are unable to attend the surgery. We believe that this may impact on patient safety so we will continue to request that patients moving out of our practice area re-register with a new practice.

A ‘healthy lifestyle’ is what we recommend:

  • Stop smoking
  • Eat a balanced diet with plenty of fruit and veg
  • Exercise regularly
  • Keep alcohol intake within recommended limits

nhs_choices         nhs_111

 

 

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