Policies

This area of the website lists the current practice policies:

 

Social Media Zero Tolerance Policy

Following recent activity on Facebook, Houghton Post, Houghton Have Your Say and Google where patients of Kepier Medical Practice posted derogatory comments about the practice and some of our staff, we now have a Social Media Zero Tolerance policy in place.

If any such posts are brought to our attention they could be viewed as a potential breakdown in the doctor–patient relationship, and may result in you being removed from our list.

We may contact the patients involved and invite them in to have a face to face discussion about the issues that they have.

We welcome all feedback, as it gives us the opportunity to review the services that we provide and where necessary or appropriate, make any changes or improvements. However, we would ask that rather than posting derogatory or hurtful comments about the practice or any of our staff on social media, or if there are any aspects of the service that you are not entirely happy with, please speak to us about this or put your comments to us in writing giving us the opportunity to respond.

YOU WOULD NOT EXPECT TO READ DEROGATORY COMMENTS ABOUT YOURSELF AT YOUR OWN PLACE OF WORK, NEITHER DO WE.

 

Zero Tolerance Campaign

Our practice has signed up to the NHS Zero Tolerance Campaign which makes verbal abuse, threat and physical violence to all NHS staff unacceptable. Any such behaviour from any patients may result in their removal from our practice list.

Comments, Complaints and Suggestions

We aim to offer a friendly, personal, comprehensive and high standard of family health care to all our patients. We always welcome your feedback and value your comments and suggestions. Please get in touch via our online form or by telephone and let us know your thoughts. We endeavor to listen to your comments and act appropriately on the constructive feedback to deliver the best for you and your family.

Privacy Statement/Policy

This GP Practice, as the data controller may collect personal information from visitors to this site. This will not include any information that can be used to identify any individual. This information is used only to respond to enquiries, monitor site usage and to enhance the use of certain technologies – such as activity based information. Cookies and logging of IP addresses are used to enable the GP Practice to monitor site traffic and repeat visitor statistics. The GP Practice will at all times comply with the requirements of the Data Protection Act 1998. read more

Infection Control Statement

Kepier Medical Practice strives to attain a clean, tidy and presentable practice, and to provide a safe environment for all our staff, patients and relatives.

Our Practice Nurses and GPs follow procedures to ensure that our patients’ treatment and the clinical equipment we utilise meets with the required infection control guidance.

In addition to this the practice adopts the following measures to ensure infection control is upheld to the highest possible standard:

  • We regularly review our policies and procedures to make sure they are adequate, effective and meet the current national guidance.
  • We perform bi-monthly infection control audits to ensure our infection control procedures are effective.
  • We actively encourage our staff and patients to report any issues or incidents relating to cleanliness and infection control in order for these to be addressed and rectified, and to ascertain any improvements we can implement to avoid any future occurrence.

 

If you have any concerns about the cleanliness of the practice or infection control, please inform a member of our reception staff.

 

 

Patients Charter

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