In case of an ’emergency’ or when the surgery is closed, you have the following options available to you:

  • If your problem is an emergency or life threatening, please call 999.
  • Out of hours contact number for the practice is now 111.

What to do when your GP practice is closed:

–          If it’s a life-threatening emergency call 999

–          If you need medical help but it’s not an emergency call 111


During normal practice opening hours, the practice remains your first point of contact for all routine requests.


NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.  Calls to NHS 111 are FREE from landlines and mobiles and NHS 111 is available 24/7, every day of the year

 When to call 111

You should call 111 when:

  • You think you need to go to A&E or to another NHS urgent care service
  • Your GP surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help.

 When to call 999

Call 999 for life threatening emergencies such as:

  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain.

 All local GP surgeries have been asked to monitor their A&E attendances.  Did you know that your practice is charged for each A&E attendance even for those where the patient decides not to wait to be seen.  The practice can be charged between £54 and £112 for minor problems which could have been dealt with either at a walkin centre or at their GP surgery during opening hours. 

A&E and 999 are for life threatening emergencies only.

CHOOSE WELL http://www.sotw.nhs.uk/services/choosewell/

NEW NHS 111 Service for GP out of hours

NHS 111 – FAQs.docx

Primary Care Centres – See Services and Clinics Tab from home page

  • Grindon Lane            (0191) 5252300         Open 7 days a week
  • Washington               (0191) 5027555          Open 7 days a week
  • Bunny Hill                  (0191) 5195800          Open 7 days a week





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