Primary Care/ Urgent Treatment Centre

Please note that these centre’s are ‘WALK IN CENTRES’ however you may have to wait as they operate an appointment system.  If you wish to book an appointment without walking in you will need to call the NHS number  ‘111’  be prepared to answer a list of questions the questions are to help the operator to direct you to the most appropirate person to deal with your problem.  However  the default may be to see your GP on the same day if you have tried to get an appointment at your surgery or we are closed please let the operator know that there were no appointments for that day and they will then be able to choose the next propriate person on the list for example the doctor at the walk-in centre.

Walk In Centres can treat the following conditions;

Minor Illnesses Asthma problems, back pain, chest infections, conjuntivitis, coughs/colds, cystitis, diarrhoea/vomitting, earache, fever flu like symptoms, hay fever, headaches, morning after pill, rashes, skin infections such as impetigo, sore throat, stomach pain.

 You can also be seen for Minor injuries bites, cuts/scrapes, minor accidents sprains/strains, suspected broken bones & fractures urgent dressings.

For more information on local walk in  centre’s please go to

Urgent care is for minor injuries or illnesses which need medical attention the same day, but are not serious enough for the Emergency Department.

These are the main options for urgent care in Sunderland:

Caring for yourself at home

Remember, many minor illnesses can be treated at home with advice from your local pharmacist or a well-stocked first aid kit. Find out more here.


Your local pharmacist is highly trained and provides free, confidential advice on minor illnesses from sickness and diarrhoea to hay fever.

GP practices

Your GP practice is the first place for most healthcare needs. In many practices you can consult the team in person, online, by phone or video.

GP practices across the city have come together to offer GP appointments at evenings, weekends and bank holidays.

Appointments can be booked through your GP practice and may also be offered via NHS 111 if assessment of your symptoms suggests this is the best option for you.

Urgent Treatment Centre

Sunderland’s Urgent Treatment Centre (UTC), is now located at Sunderland Royal Hospital, Kayll Rd, Sunderland SR4 7TP, next to the Adult Emergency Department. The UTC provides care for minor injuries and illnesses that require urgent treatment, but are not life-threatening. It is open from 8am to midnight, seven days a week, including bank holidays. Patients are advised to book an appointment via NHS 111 or through a GP referral, however patients can just ‘walk in.’

NHS 111

If you have an urgent need which is not life-threatening, NHS 111 health advisors are available 24 hours a day, 365 days a year to help you get the right medical attention for your needs.

Emergency care

Please keep 999 and the Emergency Department (A&E) at Sunderland Royal Hospital for serious or life-threatening illness or injuries only. If your health need is not an emergency, you may be referred to a different service on arrival.


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